At SSS GVRK Enterprise LLC, we strive to provide high-quality products and excellent service. Due to the perishable nature of our grocery products, we have specific policies regarding returns and refunds.

1. Perishable Goods - NO RETURNS

2. Non-Perishable Items - Limited Returns

Eligible for Return

Non-perishable items (packaged goods, spices, canned goods, dry goods) may be returned within 7 days of delivery ONLY if ALL of the following conditions are met:

• Unopened: Original packaging must be completely sealed and unopened
• Unused: Product must not have been used in any way
• Original Packaging: Must be in original manufacturer's packaging with all labels intact
• Resalable Condition: Must be in perfect condition suitable for resale
• Proof of Purchase: Must provide original receipt or order number

NOT Eligible for Return

The following CANNOT be returned under any circumstances:

• Any items that have been opened or used
• Items with damaged or missing packaging
• Personal care or hygiene items (even if unopened)
• Clearance, sale, or discounted items
• Items purchased more than 7 days ago
• Items without proof of purchase

3. Missing or Incorrect Items

If items are missing from your order or you received incorrect items, you must contact us within 24 hours of delivery with:

• Your order number
• Description of missing/incorrect items
• Photos if applicable

Resolution will be at our sole discretion and may include sending missing items, partial refund, or store credit. We are not obligated to provide refunds for missing items reported after 24 hours.

4. Damaged Items During Delivery

For items damaged during delivery, you must report within 2 hours of delivery with photo evidence.

We are not responsible for any damage after the point of delivery. This includes damage during unpacking, storage, or use of products.

5. How to Request a Return or Refund

Required Information

Please provide:

• Order number
• Customer name and phone number
• Description of the issue
• Photos of damaged or defective items
• Date and time of delivery

6. Refund Process

Refund Methods

Approved refunds will be issued to the original payment method within 5-10 business days of approval. In some cases, we may offer store credit as an alternative.

Partial Refunds

We may issue partial refunds for:

• Items showing signs of use
• Items returned without original packaging
• Items returned outside the return window (at our discretion)
• Partial quality issues affecting only some items in an order

Delivery Fees

Delivery fees are non-refundable unless the issue was caused by our error (wrong items, missing items, etc.).

7. Order Cancellations

Orders may be cancelled:

• Before Acknowledgment: Full refund available
• After Acknowledgment: Cancellation may not be possible
• After Preparation/Delivery: No cancellation; returns policy applies

To cancel, contact us immediately at sss.gvrk@gmail.com or (909) 922-8023.

8. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit:

• Never expires
• Can be used for future purchases
• Is non-transferable
• Cannot be redeemed for cash

9. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis. All decisions regarding returns and refunds are made at our sole discretion.

We may refuse returns or refunds if we suspect fraud, abuse of our return policy, or if items have been used or damaged by the customer.

10. Limitation of Liability

11. Customer Responsibilities

Customers are responsible for:

• Inspecting all items upon delivery
• Properly refrigerating/storing perishable items immediately
• Reporting issues within specified timeframes
• Providing accurate delivery information
• Being available to receive delivery during scheduled time
• Reading product labels for allergen information

12. Questions or Concerns

If you have questions about our return policy, please contact us:

13. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.